Privacy Policy

1. Introduction

Skyrah Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.skyrah.biz or interact with our advertising across any platform, including Facebook, Instagram, Google, X (Twitter), TikTok, WhatsApp Business, and any other channels we may use.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. Who We Are

Skyrah Ltd is the data controller responsible for your personal data.

 

Contact details:

• Business name: Skyrah Ltd (trading as Skyrah Edu)
• Website: www.skyrah.biz
• Email: info@skyrah.biz
• Phone: +44 7356 007324
• Address: 32 Elborow Way, Cawston, Rugby, CV22 7XD

 

3. What Personal Data We Collect

We may collect the following personal data:

 

3.1 Data you provide directly

• Full name
• Email address (including work email address)
• Phone number
• Nursery, school, or university name
• Number of children or students graduating (approximate)
• Role or job title (e.g. nursery manager, head teacher, university administrator)
• Any other information you provide when contacting us

 

3.2 Data collected automatically

• IP address and browser type
• Pages visited on our website
• Date and time of your visit
• Referring website

 

3.3 Data from Advertising Platforms

If you submit an enquiry through any of our advertising platforms (including Facebook, Instagram, Google Ads, or others), the respective platform will share your contact details with us in accordance with their own Privacy Policy and Terms of Service.

 

4. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

• To respond to your enquiries about our products and services
• To provide quotes for nursery graduation gowns, school leavers hoodies, primary, secondary, or university graduation apparel
• To process and fulfil orders
• To send you relevant information about our products and services (with your consent)
• To improve our website and marketing campaigns
• To comply with our legal obligations

 

5. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: Processing is necessary to fulfil a contract with you or to take steps before entering into a contract
• Legitimate Interests: We have a legitimate business interest in marketing our products and services to nurseries, schools, and universities
• Consent: Where you have given us explicit consent to contact you for marketing purposes
• Legal Obligation: Where we are required to process your data to comply with the law

 

6. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with:

• Service providers who help us operate our business (e.g. email providers, payment processors)
• Meta Platforms (Facebook/Instagram) in connection with our advertising activities
• Google LLC in connection with Google Ads and Google Analytics
• X Corp (Twitter) in connection with any advertising or social media activity on X
• TikTok Technology Limited in connection with any advertising or social media activity on TikTok
• WhatsApp LLC in connection with WhatsApp Business communications
• Legal authorities where required by law

All third parties are required to keep your data secure and to use it only for the purposes we specify.

 

7. How Long We Keep Your Data

We will keep your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Enquiry data: 2 years from the date of your last contact
• Customer order data: 7 years (required for tax purposes)
• Website analytics data: 26 months

 

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request your data in a structured, machine-readable format
• Right to object: Object to our processing of your personal data
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@skyrah.biz. We will respond within 30 days.

 

9. Cookies

Our website uses cookies to improve your experience. We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Analytics cookies: Help us understand how visitors use our website (e.g. Google Analytics)
• Marketing cookies: Used to track the effectiveness of our advertising (e.g. Meta Pixel, Google Ads conversion tracking)

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

 

10. Advertising Platforms & Tracking Technologies

We use tracking technologies from the following advertising platforms on our website and social media channels:

 

10.1 Meta Pixel (Facebook & Instagram)

We use the Meta Pixel on our website. This is a piece of code that allows us to measure the effectiveness of our Facebook and Instagram advertising by tracking actions taken on our website. The Meta Pixel may collect information about your visit to our website and share it with Meta Platforms. For more information, visit Meta’s Privacy Policy at www.facebook.com/privacy/policy.

 

10.2 Google Ads & Google Analytics

We may use Google Ads conversion tracking and Google Analytics to measure the performance of our advertising campaigns and understand how visitors use our website. For more information, visit Google’s Privacy Policy at policies.google.com/privacy.

 

10.3 X (Twitter) Ads

We may use X (formerly Twitter) advertising tools to promote our products. For more information, visit X’s Privacy Policy at twitter.com/privacy.

 

10.4 TikTok Ads

We may use TikTok advertising tools to promote our products. For more information, visit TikTok’s Privacy Policy at tiktok.com/legal/privacy-policy.

 

10.5 WhatsApp Business

We may use WhatsApp Business to communicate with customers and respond to enquiries. Messages sent via WhatsApp are subject to Meta’s Privacy Policy at www.whatsapp.com/legal/privacy-policy.

 

11. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. However, please be aware that no transmission of data over the internet is completely secure.

 

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

 

14. How to Make a Complaint

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

ICO contact details:

• Website: www.ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: info@skyrah.biz
• Phone: +44 7356 007324
• Post: Skyrah Ltd, 32 Elborow Way, Cawston, Rugby, CV22 7XD

 

 

Skyrah Ltd |  www.skyrah.biz  |  “At Skyrah, we create memories”