FAQ's

General Information

What products do you offer?

We supply custom hoodies, leavers hoodies, and graduation attire including gowns, mortarboards, tassels, stoles, and accessories. All items can be customised to suit institutional or organisational requirements.

We work with schools, colleges, universities, student committees, clubs, societies, businesses, and other organisations across the UK and EU.

Yes. Minimum order quantities apply to most customised products, particularly leavers hoodies and graduation attire. Minimums vary by product.

Orders are typically processed on a group basis. We do not accept individual orders.

Hoodies & Leavers Hoodies

What are leavers hoodies?

Leavers hoodies are designed for students leaving a school, college, or university and usually include the institution name, leavers year, and optional individual names or nicknames.

Yes. Each hoodie can include an individual name or nickname as part of the design.

Sizes usually range from children’s sizes to adult 5XL, subject to availability.

A wide range of standard colours is available for all our products. Please refer to colour charts are provided during ordering.

Depending on the design and quantity, we use screen printing, digital printing, or embroidery for a durable, professional finish.

Samples may be available on request. Charges may apply.

Graduation Attire

What graduation items do you supply?

We supply graduation gowns, mortarboards, tassels, stoles, and selected accessories.

Yes. We offer both hire and purchase options depending on requirements (group orders only).

Gown sizing is based on height. A detailed sizing guide is provided during ordering.

Stoles and selected items can be customised with logos, colours, or embroidery.

We work closely with institutions to ensure attire meets their specifications where provided.

Design & Proofing

Do you provide design support?

Yes. Our team can assist with creating or refining designs suitable for printing or embroidery.

Yes. A digital proof must be approved before production begins.

Once approval is given, changes may not be possible or may incur additional costs.

Pricing & Payment

How is pricing calculated?

Pricing depends on product type, order quantity, and level of customisation.

Yes. Discounts are available for larger group orders.

UK prices are quoted inclusive or exclusive of VAT as stated. EU VAT treatment depends on location and VAT status.

Payment methods include bank transfer and other agreed options.

Production & Delivery

How long does production take?

Production times vary by product and order size. Leavers hoodies typically require several weeks from design approval.

Express or rush production may be available subject to capacity.

We deliver throughout the UK and EU. Delivery times and costs vary by destination.

Yes, subject to prior arrangement and additional charges.

Returns, Exchanges & Issues

Can customised items be returned?

Customised items are non-refundable unless faulty or produced incorrectly.

Any issues should be reported as soon as possible so they can be resolved promptly.

Please notify us immediately with photographs so we can investigate and resolve the issue.